Frequently Asked Questions

Orders & Payments

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, net banking, and cash on delivery (COD).

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@satrangihouse.com.

Shipping & Delivery

Q: How long does delivery take?
A: Standard delivery takes 5-7 business days. Express delivery options are available at checkout.

Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders above ₹999.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 7 days of delivery for unused, unwashed items in original packaging.

Q: How do I initiate a return or exchange?
A: Visit our 'Initiate Return & Exchange' page or contact our support team.

Products

Q: Are your products authentic?
A: Absolutely! All our products are carefully sourced and quality-checked before dispatch.